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» Benefits & Guarantees
· Safe Shopping Guarantee
· FREE Shipping on most orders
· Privacy Policy
· The Sweetwater Difference
» Shipping & Delivery
· FREE Shipping
· Additional Shipping Options
· Delivery Times
» Returns & Exchanges
· What if there is a problem with my order?
· "No Hassle" Return Policy
· How to Make a Return
· Non-returnable Items
» Ordering Information
· How to Order From Sweetwater
· Institutional, Education, Non-profit Sales
· How to Cancel or Change an Order
· Accepted Payment Methods
· When will my credit card be charged?
· What about Sales Tax?
» Product Information
· What is New Gear?
· What is Demo Gear?
· What is B-Stock Gear?
· What is Certified Pre-Owned Gear Used)?
· What is Inventory Overstock?
» Service & Support
· 24/7 Online Support Network
· Warranties & Service
· Repair Request
Safe Shopping Guarantee

Shopping at Sweetwater.com is Safer.
We understand that security is essential when buying online. That’s why we have worked hard to create one of the safest online shopping environments in the industry.

Our checkout process is 100% secure. Your order information is encrypted and transmitted over our secure (SSL) server technology.
An ACTUAL human reviews each and every order - no salesbots - no automated processing. If we see something that’s not clear, we’ll contact you BEFORE we charge your credit card. We want it to be right, the first time.
We take fraud very seriously. We take extra steps to carefully validate all credit card information. You can be secure in the knowledge that we’re protecting you from unauthorized charges. And, by keeping fraud down, we can also keep prices down.
Don't worry about identity theft - only the people responsible for processing your order see your personal information.
Packages arrive safely. When your order ships, we go an extra step to protect your packages in transit. Our exclusive SweetTrack system protects your shipment from being “hijacked” by protecting the tracking number. You can log in anytime, day or night, to track your order in real time.
You are protected. In the unlikely event that an unauthorized charge does occur, the Fair Credit Act guarantees you a maximum loss of only $50. Please notify us promptly upon receipt of your credit card statement.
We Are Here To Help...
Sweetwater is committed to providing the best shopping experience in the industry. If you still have questions about sweetwater.com policies or services, please call us toll-free 1-800-222-4700 and we'll be glad to help.



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Sweetwater Sound, Inc.
5501 US Hwy 30 W
Fort Wayne, IN 46818
Get Directions 		Toll-Free (800) 222-4700
Local (260) 432-8176
Fax (260) 432-1758
Contact Us 		Telephone hours:
9-9 Mon-Thu, 9-8 Fri, 9-7 Sat EST
Retail Store hours:
9-8 Mon-Fri, 9-7 Sat EST
Current Sweetwater time is 9:34 PM		 HACKER SAFE certified sites prevent over 99.9% of hacker crime.

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